Shipping & Returns

CHRISTMAS CLOSURE DATES

Orders placed between Christmas Eve and New Year's Day will be shipped on the 2nd of January.

SHIPPING & DELIVERY

Free shipping on online orders over $99 being shipped within Australia (excludes instruments, bulky freight items and Education/B2B orders)*
For orders under $99, standard shipping is a flat rate of $11.95 for orders being shipped within Australia.
Express shipping is calculated at checkout based on weight and delivery location.
International shipping is calculated at checkout based on weight and delivery location.
Our handling and processing time on all orders is 1-2 business days (unless the item is out of stock). This time allows us to carefully prepare your order, conduct quality checks, and securely package your items before they are shipped.
Deluxe Fragile Service: Instruments and large and bulky items will incur a fragile items shipping and handling fee. We use a specialist packing service for these items. Violins and violas are meticulously packed and shipped in robust cardboard boxes specifically designed for fragile items. Cellos and double basses receive extra care, being placed in custom boxes, secured upright on a pallet, and shrink-wrapped. This deluxe service ensures the least amount of movement and possible damages during transit.
Some large orders and bulky items may require an adjustment to quoted delivery costs. Please email details of the products required for a final freight cost. Alternatively, feel free to submit your order with a query and we will contact you to arrange appropriate shipping. You may cancel your order at any time prior to processing.
For more information on Australia Posts freight charges please visit their website.
All Australian orders should include a daytime delivery address and contact details. All orders are sent via the post system or via courier, depending on speed of delivery.
Whilst the Australia Post mail service & our couriers are generally very reliable, it is not unusual for some items to become delayed. Should you experience significant delays, we ask that you use the tracking number & contact details provided by Shippit and wait the estimated delivery time before lodging a query with our office.
Unforseen manufacturing, printing and/or supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in dispatching your order we will contact you promptly to advise you of the reason for the delay. You may cancel such an order at any time prior to processing.
International shipping is available to selected countries. Please proceed to checkout to receive a freight quote. Alternatively, feel free to submit your order with a query and we will contact you to arrange appropriate shipping. You may cancel your order at any time prior to processing.
Simply for Strings is not responsible for the payment of any custom charges that result from an international order.

PARTIAL DISPATCH

If your order consists of several items and one of the items ordered is out of stock (back ordered) your order will be held until all of your ordered items are in stock. Your order will then be processed and shipped. If you wish for us to ship the in stock items immediately and then ship the other item/s when they arrive, this must be communicated to the sales team upon receipt of communication that an item/s are out of stock.

OUR HAPPINESS GUARANTEE - NO NONSENSE RETURNS

30 DAY RETURNS, REFUNDS & EXCHANGES

30 Days to change your mind! For a full refund, you can return your products within 30 days as long as they are in an unused and re-saleable condition. Please return them with proof of purchase and, if possible, the packaging.

Online order customers can use our quick and easy returns portal here

Our Returns Policy

Simply for Strings acknowledges and upholds all guidelines and terms under The Australian Consumer Law (ACCC). A digital guide on your consumer rights can be accessed here
Simply for Strings will refund, repair, credit or exchange all returns or faulty items on presentation of the original Simply for Strings’ Online or In-Store sales docket. Delivery and packaging charges are not refundable unless as a result of our error or faulty/damaged goods. All return items are to be sent to:
Simply for Strings, 78 Enoggera Tce, Red Hill QLD 4059
Sheet music, books, opened CD’s, fitted strings and sale items may not be refunded if you simply change your mind or make a wrong decision. All other items including instruments, bows, cases, unopened strings and accessories may be returned for a full return or exchanged within 30 days. You may choose between a refund, exchange or credit note where goods are faulty, have been wrongly described, are different from the sample shown to you or do not do what they are supposed to
Refunds to credit cards or PayPal accounts will be processed immediately upon receipt of faulty or returned goods or evidence of damage. Please allow 2-3 days for bank processing times to see cleared funds appear on your statement or in your account. A refund receipt will be provided upon processing of your funds.
Where the original payment was made by cheque or money order, please allow up to 7 business days for refunds and mailing to be processed.
No goods shall be refunded without prior agreement between the recipient and/or customer and Simply for Strings. Please include all return postage receipts. Delivery and packaging charges are not refundable unless as a result of our error or faulty goods.